Privacy Policy

Effective Date: January 1, 2025

All Under One Roof Community Services ("we," "our," or "us") is committed to protecting the privacy of our residents, applicants, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, email address, phone number, and other identifiers provided through our application forms.
• Recovery Information: Information related to your recovery journey, treatment history, and program participation that you voluntarily provide.
• Website Usage Data: Pages visited, time spent on the site, browser type, device information, and other analytics collected through standard web technologies.
• Communication Data: Messages sent through our contact form, emails, and phone communications.

How We Use Your Information

We use the information we collect to:

• Process and evaluate program applications
• Communicate with you about your application, program participation, and related services
• Improve our website, programs, and services
• Comply with legal obligations and program requirements
• Protect the safety and well-being of our residents and staff

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to outside parties. We may share information in the following circumstances:

• Program Partners: With The Rise Group for mentorship program enrollment and coordination, as required by our partnership agreement.
• Legal Requirements: When required by law, court order, or government regulation.
• Safety Concerns: When necessary to protect the safety of residents, staff, or others.
• Service Providers: With trusted third parties who assist in operating our website and programs, subject to confidentiality agreements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted form submissions, secure data storage, and access restrictions. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Application records are retained for a minimum of three years after program completion.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of non-essential communications
• Withdraw consent for data processing where applicable

Cookies and Tracking

Our website uses minimal, essential cookies to ensure proper site functionality. We do not use third-party advertising trackers or sell your browsing data. Analytics are collected in an aggregated, anonymized manner.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our programs and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Phone: (205) 645-4522 or (205) 502-6282
• Email: info@auorhousing.org
• Website: auorhousing.org